Network Operations Technician in Denver, CO at Cumulus Media

Date Posted: 2/16/2021

Job Snapshot

Job Description

CUMULUS MEDIA | Centennial, CO, the nation’s leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician.  The position include technical training for the right candidate. 

Primary Function:

Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.

Basic Tasks:

  • Ingest of content via satellite, Internet, ISDN, and WAN
  • Audio routing and transmission via multi-channel satellite transmission system
  • Constant monitoring, resolution and documentation of any network issues
  • Provide technical support to commercial radio stations on a variety of technical platforms
  • Escalate issues as needed to 2nd tier technical staff
  • Problem resolution and escalation with established trouble ticketing system
  • Able to work in a 24x7/365 environment
  • Other duties as assigned

 

Job Requirements

  • Acute attention to detail 
  • Strong Customer Service Skills
  • Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively
  • Following Steps/Procedures during Emergency Situations
  • Ability to organize, prioritize issues and multitask 
  • Ability to convey accurate, detailed information verbally or in written form 
  • Strong teamwork and interpersonal communication skills; verbal and written 
  • Able to work and resolve problems independently with little supervision

Required Qualifications:

  • Education:  Associate Degree or equivalent work experience
  • Structured Training or Work Experience:  Min 2 years of, IT and Customer Service experience preferred. Broadcast IT experience is a plus

What we offer:

  • Competitive pay
  • Professional growth and career path
  • Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
  • Medical, Dental & Vision Insurance coverage
  • 401K 
  • Paid Vacation & Holidays

For immediate consideration, please visit https://cumulusmedia.jobs.net/

For more information about CUMULUS MEDIA, visit our website at: https://www.cumulusmedia.com/

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).