IT Help Desk Support in Atlanta, GA at Cumulus Media

Date Posted: 9/1/2020

Job Snapshot

Job Description

CUMULUS MEDIA | Atlanta, GA is hiring a full time IT Help Desk Support to provide high quality, hands-on support services to end-users by desk-side visits, by telephone, or via remote access application at our Corporate Office. Some travel may be required to our satellite offices nation-wide. Must be able to work from home.

Key Responsibilities:

Troubleshooting PC and laptop hardware, Windows 7/8/10 operating system and MS Office issues; user account management; troubleshooting basic network connectivity issues, PC moves, setups, and wiring remote support nationally


Job Requirements


  • Bachelor’s degree in Computer Science or related field is preferred
  • 1-2 years experience in a desktop support position
  • Strong Windows XP/7 and PC Hardware installation and troubleshooting skills
  • Strong knowledge of Microsoft Office products
  • Strong knowledge of Outlook and mobile devices OS: iOS/Android
  • Basic understanding of Windows Server 2003/2008, Active Directory, Group Policies
  • Basic understanding of TCP/IP for network connectivity troubleshooting
  • Ability to learn quickly and work autonomously
  • A strong desire to work in a highly interactive, team environment where taking ownership for problem resolution is expected

What we offer:

    • Competitive pay
    • Professional growth and career path
    • Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
    • Medical, Dental & Vision Insurance coverage
    • 401K 
    • Paid Vacation & Holidays

For immediate consideration, please visit

For more information about CUMULUS MEDIA, visit our website at:

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).