Director of Operations - Traffic Hubs in Atlanta, GA at Cumulus Media

Date Posted: 3/27/2020

Job Snapshot

Job Description

CUMULUS MEDIA | Atlanta, GA is looking for a Director of Operations to oversee our Traffic hubs located in Atlanta, Birmingham, and Denver. This role will provide leadership and direction to the Traffic Supervisors and Coordinators in the areas of operational management and delivery of traffic support services to our 87 markets located across the US.

The Director of Operations must be a detail-oriented and results driven-leader who has a practical mind to solve problems with an ability to see and drive objectives towards the big picture. Candidates must be customer service oriented with strong communication skills and the ability to recommend, develop and implement operational processes, strategies, and best practices

Key Responsibilities:

  • Develop tools, processes, and standard operational best practices to ensure consistent delivery of traffic support services
  • Work with Traffic Managers, Coordinators, and Market leaders to establish compliance with standard practices and processes across the traffic hubs
  • Ensure the effective staffing and delivery of training for all resources and contribute to the leadership and development of the Traffic Managers and Coordinators
  • Work with Traffic Managers to ensure hub operations are aligned with the needs of the organization
  • Serve as liason between the markets and traffic hubs to problem solve and create operational efficiencies
  • Drive performance against KPIs and establish new KPIs as appropriate
  • Prepare, review and maintain key reports
  • Ensure that all programs, commercials and public affairs materials are aired in accordance with Federal Communications Commission regulations and Cumulus’s policies


Job Requirements


  • 5+ years managing a team in a call center or similar centers of excellence work environment required
  • Radio or television experience in the traffic department and knowledge of the WideOrbit Traffic System, or similar system, is preferred 
  • Must possess innovative problem solving and decision-making skills to achieve organizational goals
  • Display excellent attention to detail, superior organizational skills, and excellent interpersonal skills
  • Possess strong computer skills including proficiency in MS Office products (especially Excel)
  • Demonstrate ability to work under pressure while meeting multiple deadlines with minimal supervision
  • Possess strong analytical skills in order to analyze large quantities of date and identify critical trends
  • Maintain professional demeanor, proven ability to multi-task amid constant interruptions, and a positive outlook
  • Position can be based out of Atlanta, GA, Denver, CO or Birmingham, AL

What we offer:

  • Competitive pay
  • Professional growth and career path
  • Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
  • Medical, Dental & Vision Insurance coverage
  • 401K with company match to plan for the long-term
  • Paid Vacation & Holidays

For immediate consideration, please visit

For more information about CUMULUS MEDIA, visit our website at:

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).


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