Customer Service Representative - Remote in Atlanta, GA at Cumulus Media

Date Posted: 9/12/2021

Job Snapshot

Job Description

The Power of Radio is hiring!  Our people work in state-of-the-art facilities, take pride in our communities and value teamwork. If you can be focused, multi-task and love radio, we should talk. We offer a unique career opportunity: one where you are given a challenging mission, world-class tools to help you succeed, and the chance to realize your full potential as a Customer Service professional.  

CUMULUS MEDIA | Atlanta, GA is looking for an experienced remote based Customer Service Representative for Incentrev/

Incentrev/Sweet Deals is a consortium of e-commerce sites that sells discounted local, travel and product deals in more than 150 markets across the United States. Our primary partner is CUMULUS MEDIA (branded Sweet Deals) and their 415 owned and operated stations in 86 markets. In addition, we work with another 60 mid-to-small market radio and TV stations who sell deals under various brands.


  • Take live calls ranging from simple usage questions to unique circumstances that come up with a specific offer, as well as spending some time answering emails
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Sweet Jack redemption procedures, and specifics around different types of merchant features
  • Liaise with other departments  to address any cross-departmental issues impacting the subscriber


Job Requirements


  • Previous professional experience in a customer-service capacity, preferably in a high-volume, transactional environment
  • Evidence of conveying customer service through your written and verbal communication
  • Experience in e-commerce preferred
  • Bachelor’s degree preferred
  • Comfort in a computer- and phone-based role for up to 8 hours a day
  • All new hires must be fully vaccinated for COVID-19 by date of hire, subject to legally-mandated accommodations

What we offer:

  • Competitive pay
  • Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
  • Medical, Dental & Vision Insurance coverage
  • 401K
  • Paid Vacation & Holidays

For immediate consideration, please visit

For more information about CUMULUS MEDIA, visit our website at:

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).


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