Broadcast Support Technician in Eugene at Cumulus Media

Date Posted: 9/21/2022

Job Snapshot

Job Description

CUMULUS MEDIA | Broadcast Software International (BSI) in Eugene, OR is in search of a full time Broadcast Support Technician to support industry specific software for the radio broadcast industry. This role offers flexibility for remote work. 

Who We Are:

CUMULUS MEDIA | Broadcast Software International (BSI) is the leader in audio software with over 6000 organizations in 44 countries using our products every day. OpX is BSI’s powerful automation solution providing state-of-the-art performance for a single station to nationwide groups. The market leader, BSI provides solutions to support every broadcast vision.

Key Responsibilities:

  • Provide phone support to customers and to assist them with configuration, hardware and software issues
  • After hours emergency support call rotation
  • Answer phones and email. Enter and maintain trouble tickets
  • Troubleshoot hardware, software and network issues
  • Build, configure and maintain computer hardware of various levels
  • Product testing of new and existing software versions and hardware configurations
  • Other duties as assigned


Job Requirements


  • 1+ years of experience
  • Radio, Radio Engineering or Pro Audio preferred
  • Previous Call Center Experience in Software and hardware support
  • Must be able to communicate verbally and in writing
  • Proficient in all Windows operating systems, Raid configuration, IT and network troubleshooting a plus
  • Ability to quickly learn industry specific software/hardware and support such software/hardware
  • Must possess patience and friendly customer service skills over the phone and in writing
  • Able to work 40 hours/week and flexible to switch shifts, as needed
  • Highly motivated and have strong customer focus with the ability to interface with all levels of staff
  • Bilingual is a plus
  • All new hires must be fully vaccinated for COVID-19 by date of hire, subject to legally-mandated accommodations

What we offer:

  • Competitive pay
  • Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
  • Medical, Dental & Vision Insurance coverage
  • 401K with company match to plan for the long-term
  • Paid Vacation & Holidays

For immediate consideration, please visit

For more information about CUMULUS MEDIA, visit our website at:

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).


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